We encourage clients to raise problems at an early stage with the person responsible for the day-to-day conduct of their case. This usually enables a quick and informal resolution of the issues.
In the event of a problem, you are entitled to complain. If you have a complaint, please raise this with Trevor Wornham of this office by telephone or letter. A complaint can include a complaint about our bill. We have a Complaints Procedure, a copy of which is available on request. If the complaint is not resolved to your satisfaction within 8 weeks, you have a right to complain to the Legal Ombudsman at the conclusion of our complaints process. The Legal Ombudsman can be contacted by telephoning 0300 555 0333, or by email at: firstname.lastname@example.org. If you wanted to write to the Legal Ombudsman, their address is PO Box 15870 Birmingham B30 9EB. There may also be a right to object to the bill by applying to the Court for an assessment of the bill under Part 3 of the Solicitor's Act 1974 and if all or part of the bill remains unpaid the firm may be entitled to charge interest.
We shall endeavour to provide you with a good service and are required by Outcome 1.10 of Solicitors' Code of Conduct 2011 to advise you of the above in our retainer letter.